This Privacy Policy explains how DailySpins Casino (referred to as “DailySpins Casino”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information of users located in Australia who access or use our website, products, and related services (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Scope and Governing Law
This Privacy Policy applies to personal information we collect from individuals residing in Australia in connection with the operation of the DailySpins Casino website and related Services. We aim to handle personal information in accordance with applicable Australian privacy and data protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent that they apply to our activities.
2. Definitions
For the purposes of this Privacy Policy, “personal information” means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not. “Processing” means any operation performed on personal information, including collection, storage, use, disclosure, and deletion.
3. Types of Information We Collect
We may collect and process the following categories of information: (a) Identification data: name, date of birth, residential address, nationality, and government-issued identification details where required for verification and compliance checks; (b) Contact details: email address, telephone number, and other contact information you provide; (c) Account information: username, password, security questions and answers, account preferences, and communication settings; (d) Financial and transaction data: payment method details (such as partial card information or e-wallet identifiers), deposit and withdrawal records, betting history, game activity, and related financial transactions; (e) Technical and usage data: IP address, device identifiers, browser type, operating system, access times, referring URLs, pages viewed, clickstream data, and other information about how you interact with the Services; (f) Verification and compliance data: information obtained from identity verification providers, credit reference agencies, fraud prevention agencies, and other third-party databases used to comply with legal and regulatory obligations; (g) Communication data: records of communications with our customer support, complaints, enquiries, and feedback submitted via email, live chat, forms, or other channels.
4. Methods of Collection
We collect personal information in various ways, including: (a) Directly from you when you register an account, complete forms, submit documents, participate in games, make payments, or communicate with us; (b) Automatically through your use of the Services, using cookies, server logs, and similar technologies that record technical and usage data; (c) From third parties, including payment service providers, identity verification services, analytics providers, fraud prevention agencies, and other service providers engaged to support our operations and compliance activities.
5. Legal Basis and Purposes of Processing
We process personal information only where there is a lawful basis to do so and for specific purposes, including: (a) Account creation and management: to register your account, authenticate your identity, manage your profile, and provide customer support; (b) Provision of Services: to operate games, process deposits and withdrawals, record bets, calculate winnings, and deliver other features of the Services; (c) Compliance and risk management: to comply with legal and regulatory requirements related to anti-money laundering, counter-terrorism financing, age verification, responsible gambling, fraud detection, and reporting obligations; (d) Security and integrity: to protect the security of our systems, prevent unauthorised access, investigate suspicious activity, and maintain the integrity of the Services; (e) Service improvement: to analyse usage patterns, conduct statistical and performance analysis, and improve the functionality, reliability, and user experience of the Services; (f) Communication: to respond to your requests, send operational notifications, inform you about changes to our terms or policies, and manage your communication preferences; (g) Legal claims: to establish, exercise, or defend legal rights, handle disputes, and manage complaints.
6. Cookies and Similar Technologies
We use cookies and similar technologies to collect technical and usage data when you access the Services. Cookies are small text files stored on your device that help us recognise your browser, remember your preferences, enhance security, and analyse site traffic. You may manage or disable cookies through your browser settings; however, some features of the Services may not function properly if certain cookies are disabled. By continuing to use the Services, you consent to our use of cookies in accordance with this Privacy Policy and any applicable cookie notices displayed on the website.
7. Disclosure of Personal Information
We may disclose your personal information to the following categories of recipients, strictly on a need-to-know basis and subject to appropriate safeguards: (a) Group entities and operational partners involved in providing and supporting the Services; (b) Payment service providers, banks, and financial institutions that process deposits, withdrawals, and related transactions; (c) Identity verification, fraud prevention, and risk management service providers; (d) Professional advisers, including legal, accounting, and compliance consultants; (e) Data hosting, IT support, analytics, and customer support service providers; (f) Regulatory authorities, law enforcement agencies, and government bodies, where required or permitted by law or where necessary to comply with legal or regulatory obligations; (g) Other third parties where you have expressly consented to such disclosure or where disclosure is otherwise permitted under applicable law.
8. Cross-Border Transfers
Your personal information may be transferred to and stored in jurisdictions outside Australia, including countries that may have different data protection standards. Where we transfer personal information internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect the information in accordance with this Privacy Policy and applicable law. By using the Services, you acknowledge that your information may be processed in such jurisdictions for the purposes described in this Privacy Policy.
9. Data Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures may include encryption, access controls, network security, secure storage, and regular monitoring of systems. Despite our efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your personal information.
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention requirements, and to resolve disputes or enforce our rights. When personal information is no longer required for these purposes, we will take reasonable steps to de-identify or securely destroy it in accordance with applicable laws and our internal policies.
11. Your Rights and Choices
Subject to applicable law and certain exceptions, individuals in Australia may have the right to request access to the personal information we hold about them, to request correction of inaccurate, incomplete, or outdated information, and to manage certain preferences relating to the use and disclosure of their information. To exercise these rights, you may contact us using the details provided in the “Contact Us” section. We may require you to verify your identity before responding to a request and may charge a reasonable fee where permitted by law for providing access to your personal information.
12. Direct Communications
We may use your contact details to send you operational and service-related communications that are necessary for the proper functioning of your account and the Services. Where required by law, we will obtain your consent before sending certain categories of electronic communications. You may opt out of non-essential communications at any time by following the unsubscribe instructions included in the message or by updating your account preferences, while noting that we may still send you important service or legal notifications.
13. Third-Party Websites and Services
The Services may contain links to websites or services operated by third parties. This Privacy Policy does not apply to third-party websites, services, or practices, and we are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party websites or services you access via our Services.
14. Children and Age Restrictions
The Services are intended solely for individuals who have reached the legal age for participation in online gambling under the laws of their jurisdiction, and in any case are not directed to persons under 18 years of age. We do not knowingly collect personal information from persons under 18. If we become aware that personal information has been collected from a person under 18, we will take reasonable steps to delete such information and, where applicable, close the associated account.
15. Changes to This Privacy Policy
We may update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any revised version will be posted on the DailySpins Casino website with an updated “last updated” date. Your continued use of the Services after any changes are posted will constitute your acknowledgement of the updated Privacy Policy.
16. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle personal information, you may contact our privacy contact point at the details provided on the DailySpins Casino website. We will review and respond to your enquiry within a reasonable period, in accordance with applicable laws and our internal procedures.