This Contact section sets out the official channels through which residents of Australia may communicate with DailySpins Casino for support, account queries, complaints, and responsible gambling matters. By using these contact options, you acknowledge that your inquiry may be recorded and stored in accordance with our Privacy Policy and applicable Australian data protection and gambling regulations.
Primary Contact Channels
Players are encouraged to use the following methods to contact DailySpins Casino regarding any issue related to their online casino account, gameplay, payments, or verification. Response times may vary depending on the nature and complexity of the request, as well as peak operational periods.
- Email support: support@dailyspinscasino.com (general inquiries, account issues, document verification, and technical questions)
- Responsible gambling: rg@dailyspinscasino.com (self-exclusion, deposit limits, time-outs, and related requests)
- Live chat: available via the DailySpins Casino website interface during published support hours
Support Availability
DailySpins Casino aims to provide consistent and reliable support to Australian users. While certain services may be available 24/7, others may operate within specific hours stated on the website. All times referenced for support operations are to be interpreted in Australian Eastern Standard Time (AEST) unless otherwise indicated.
| Channel | Availability | Intended Use |
|---|---|---|
| 24/7 | Non-urgent inquiries, documentation, detailed complaints | |
| Live Chat | As stated on site | Immediate assistance with active sessions and quick questions |
| Responsible Gambling Email | 24/7 | Limit settings, self-exclusion, and harm minimisation measures |
Account and Verification Queries
For questions relating to registration, identity verification, payment methods, or withdrawal processing, users should contact DailySpins Casino via email and provide accurate identifying information. The support team may request additional documentation to comply with know-your-customer and anti-money laundering obligations applicable to Australian residents.
Complaints and Dispute Resolution
If you wish to submit a complaint regarding the services of DailySpins Casino, you should first contact the support team through the primary email channel and provide a clear description of the issue, relevant dates, transaction identifiers, and any supporting evidence. DailySpins Casino will review the complaint in a timely and impartial manner and will communicate the outcome through the same or another agreed channel.
Where a complaint cannot be resolved to your satisfaction, you may be informed about any applicable external dispute resolution mechanisms or regulatory bodies, subject to the licensing framework under which DailySpins Casino operates and the specific laws and regulations applicable in your Australian state or territory.
Responsible Gambling Contact
Australian players who wish to manage their gambling behaviour may contact the responsible gambling email address to request deposit limits, session limits, time-outs, or self-exclusion. Requests will be processed within a reasonable time frame, and certain measures may be applied immediately and cannot be reversed for a defined period in order to comply with responsible gambling obligations.
Privacy and Data Handling
By contacting DailySpins Casino, you consent to the collection, use, and storage of the personal information you provide for the purpose of handling your inquiry, fulfilling regulatory obligations, and maintaining accurate records. All data is processed in accordance with our Privacy Policy and any applicable Australian privacy and consumer protection laws.
Important Notices for Australian Residents
Before contacting DailySpins Casino, Australian users should ensure that online gambling is lawful in their jurisdiction and that they meet the minimum legal age requirements. DailySpins Casino reserves the right to request proof of age, identity, and residence and may decline to provide services or respond to certain requests where doing so would conflict with legal or regulatory obligations.